Locally Owned And Operated Florist and Gift Shop
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(541)476-9001     (800)622-4387
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Substitution Policy
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day.  Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local florist will deliver a design of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation.  In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.
 
Delivery
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your
order, we will contact you by telephone. We may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. We may also leave a note on the recipient's door or leave a message asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.  Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. We do employ professional delivery personnel who will find the best delivery choice for your special gift.
 
Floral Deliveries to the U.S. and Canada
* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through
Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods).
Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on
Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery
delays. This would include the apartment or suite # if needed, and most especially a current telephone number.
 
Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 5 PM). However, since we do not know each florist's delivery schedule for a particular day, we will make every effort but we are unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may also be guaranteed for either an AM or PM delivery with a verbal confirmation.
 
International Floral Deliveries
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee
delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you
cannot do so online at this time.

Cancellation Policy
While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation
requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery
of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order.
Cancellations must be done prior to your delivery leaving our store.
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